G'day, it's Oscar. This is an excerpt from How To Listen, the most comprehensive book about listening in the workplace.   It's from Chapter One of the audiobook.    The audiobook format is fascinating, it's different, it's distinct and I hope that I've honored Trena's request to make it an impactful audiobook.  

The cost of NOT listening

Imagine the cost of not listening in your workplace is someone's life, improving the quality of their life, extending their life.   This is the life-changing work that is the focus of B Corp certified life sciences recruitment and search consultancy - RBW Consulting spanning Boston, the United Kingdom, Switzerland, North Carolina, and San Diego. Their work covers everything from computational biology, product development, engineering, regulatory affairs, and everything in between, across pharmaceutical and life sciences industries.  Continuing with our behind-the-scenes season of speaking to people who are using Deep Listening, we listen to Emma and Michelle about their focus on Human Intelligence.  First, a little backstory and a shout-out to Stuart from Stirred Health who reached out to me in September of 2021 with this message. "Hi, Oscar. I'm interested in discussing a collaboration/partnership on behalf of our client. We are keen to hear more about how Deep Listening could help us out and our client. I'm based in the UK."  I was then introduced to their chief commercial officer, Emma and their learning and development director Michelle.  What I love about working with RBW is the ripple effect of doing one thing consistently well. We discussed this very thoroughly in the co-design process, which was ultimately foundational into integrating Deep Listening into their Human Intelligence strategy. What you'll hear next is a discussion between Emma, Michelle, and myself about the impact of listening in the life sciences.   Listen out for the story about   how to consistently shorten meetings and build rapport how to listen beyond the CV the importance of the productive question rather than any question the question every candidate should be asking during an interview    Listen for free

Beyond the CVs, how to listen for the breakthroughs in bioscience.

Today I'll explore before, during, and after a workshop. This is a workshop I had with Sophie, who you'll hear from shortly and her peers. Then we did the same workshop with Sophie's team. People regularly say, "Oscar, how can you listen after the conversation?" This can take many forms. It could be right at the end of a workshop where you ask a question or a poll roughly in the last 15% of the workshop. You want to catch it in enough time that you can discuss it so you can hear what's being heard by the participants. So if the workshop's one hour, you should be asking this question between the 45-minute mark and the 50-minute mark. Here's some of the questions I ask,  what's one thing that changed your mind about listening today? what's one thing you'll implement based on what you heard today?  The first question is typically in shorter workshops, and the second question is typically in longer workshops. Post-workshop, you can also run a survey or you can deconstruct the magical impact that a workshop has in a 25-minute debrief. I do this within 14 days of the workshop. What you don't know about me is I'm really disciplined and rigorous about post-workshop debriefs. In fact, I'm talking about that before people even book in a workshop. I'm signaling to them that there will be a debrief. I signal to them in the workshop, that is something we'll discuss in the debrief. And this is crucial to create a space and place, to create a container where the host of the meeting, or a significant executive sponsor can unpack the learning that they had, that the group had. I want to ensure that the host reflects on their own experience in the workshop and not just the workshop itself. What you'll hear from Sophie shortly is her post-workshop experience and how ideas landed so powerfully because the workshop was so experiential, it was very hands-on. I want hosts also to reflect on the participant experience, individuals, as well as a group. I want to listen to what participants actually heard, rather than what I said. I want to listen to what participants didn't hear, couldn't hear, or I didn't communicate effectively enough that it was useful for them.   Finally, I want to understand what was productive for the audience so I can distill that and crisp that up for next time to ensure that if it's landed with one group, it's highly likely to land with another group. This is part of the craft of facilitating a workshop from a listening orientation, you want to hear what the group heard, what's landing, and what's not. When you pick that up and use it next time, it's like somebody who's a woodworker, who's moving from chisel to sandpaper to varnish. Sophie's been very gracious, she's allowed me to record this conversation to help you listen to what a debrief sounds like. Here are some of the excerpts from the discussion with Sophie.

a live debrief - how to create a profound team workshop with listening

Could you take a photo of yourself with the book and email it to podcast@oscartrimboli.com  with the Subject Line “Cover”?  I’ve set up a registration page for all these events so you can register for the rest of the year if you visit https://www.oscartrimboli.com/communityofpractice/  If you would like to provide feedback on the development of this course, you can visit https://www.oscartrimboli.com/coursefeedback Please send an email to podcast@oscartrimboli.com with the Subject Line “Book Club“, and a recommendation for a book you would like the group to explore. We’d love to add yours, send to podcast@oscartrimboli.com with the Subject Line “Hello World” Send an email to podcast@oscartrimboli.com and put in the Subject Line “Interview” if you’d like to be interviewed for the Deep Listening Podcast from the perspective of the Deep Listening Ambassador. If you’re interested in going deeper, then send me an email podcast@oscartrimboli.com with the Subject Line “Deeper” and what you took away from this next conversation.  

Deep Listening Ambassador Update and congratulations to our winners

Bryan Adams is the CEO and founder of Ph.Creative, recognized as one of the leading employer brand agencies in the world with clients such as Apple, American Airlines, , and Blizzard Entertainment. Bryan is author of Give & Get Employer Branding: Repel the Many and Compel the Few with Impact, Purpose and Belonging https://giveandget.net/ He is global employer brand expert and his creative, unconventional and even controversial methodologies are said to regularly change the way people think about employer branding and Employee Value Proposition (EVP) I love Bryan’s three Cs – culture, career catalyst and citizenship https://www.ph-creative.com/   Listen for free  

how to effectively listen to what employees mean rather than what they say with Bryan Adams

In this episode of Deep Listening – Impact beyond words, we listen to Jenni Field, an international business communications strategist. Jenni helps organisations to get teams to work together better and review how operations can work more effectively. Jenni worked as a Communications Director for a global pharmaceutical business and Global Head of Communications for a FTSE 250 hospitality business. It is this experience that contributed to the development of The Field Model™ and her book, Influential Internal Communication Learn the difference between what an executive says and means when they say value. How do you think about the frequency of listening and communicating your actions will be as an organisation? If you would like a copy of Jenni’s book Influential Internal Communication: Streamline Your Corporate Communication to Drive Efficiency and Engagement We are gifting 3 copies of the book, send an email to podcast at oscar trimboli dot com with the subject line The Field Model and what you took from this episode into your workplace. Listen for free

how to listen to what boards and executives value in internal communications with Jenni Field

Deep Listening Ambassadors 2023   The purpose of the Deep Listening Ambassadors Community is to create 100 Million Deep Listeners in the workplace.  Be a listening role model in your community, not a perfect listener Being better than the last conversation Create a connection to useful listening resources Support other Deep Listening Ambassadors around the world  The Deep Listening Ambassadors meet regularly across three time zones to understand, learn, and support each other to improve their listening.   Background Born in December 2019, the Deep Listening Ambassador Community was named through a listening process. We asked people who wanted more information about listening if they would like a place to practice and improve their listening. Through a survey of 426 people, they voted, and the community agreed to call themselves Deep Listening Ambassadors. The community has  grown 2,448 members across 19 countries explored how to bring Deep Listening into their workplace discussed how to make progress with their workplace listening during 93 online workshops across 3 time zones made connections with other Ambassadors provided feedback on how to listen – the book including title, structure, stories, and weekly exercises prototyped how to listen – an online course – including feedback about assessments, course structures, and pricing. Requested and provided input into a Deep Listening Accreditation    The group has grown organically, and with 2,448 people who have joined the community, I wanted to invite you to let me know how you would like to shape the Ambassador community in the next 12 months. If you would like to have your say in the future of the community, I invite you to complete this  5 minute survey.   As a thank you for your time and commitment to the community and the process of listening, I will post a paperback copy of how to listen - discover the hidden key to better communication - the most comprehensive book about listening in the workplace to you, just for completing the survey. The survey must be completed on Midnight February 15, 2023 United States Pacific Time For everyone who completes the quiz will go into a draw. One person will be randomly drawn from the group, and they will be the winner of a bonus prize. Bonus Prize You will receive 10 copies of the book and a 45-minute listening online workshop for up to 20 people in your workplace. If you work for yourself, I will run this workshop for one of your clients or suppliers for up to 20 people. This workshop will need to be completed by June 30, 2023. www.oscartrimboli.com/feedback

The Why, how, what and who of the Deep Listening Ambassador Community

Four Habits That Derail Listening, with Oscar Trimboli (episode 500)  Dave's Interview interview notes in PDF format (free membership required)

The Assumptions That Stop Us From Listening Well

Listening to you - a summary of your survey feedback and actions  More Q&A episodes Shorter episodes Live episodes  Actions  Once a month continue with expert listener interviews Once a month your questions answered    https://www.oscartrimboli.com/howtolisten https://www.oscartrimboli.com/videoconference https://www.oscartrimboli.com/90days https://www.oscartrimboli.com/podcast/106 https://www.oscartrimboli.com/podcast/104 https://www.oscartrimboli.com/podcast/103 https://www.oscartrimboli.com/podcast/102 https://www.oscartrimboli.com/podcast/099 https://www.oscartrimboli.com/podcast/097 https://www.oscartrimboli.com/podcast/096 https://www.oscartrimboli.com/podcast/095 https://www.oscartrimboli.com/podcast/093 https://www.oscartrimboli.com/podcast/090 https://www.oscartrimboli.com/podcast/084 https://www.oscartrimboli.com/podcast/082 https://www.oscartrimboli.com/podcast/074 https://www.oscartrimboli.com/podcast/068 https://www.oscartrimboli.com/podcast/064 https://www.oscartrimboli.com/podcast/054 https://www.oscartrimboli.com/podcast/052 https://www.oscartrimboli.com/podcast/035 https://www.oscartrimboli.com/podcast/024 https://www.oscartrimboli.com/podcast/007 https://www.oscartrimboli.com/survey

Listening to you - a summary of your survey feedback and actions

G’day it’s Oscar, and I am in the middle of my listening season The difference between surveying and listening is taking action Based on your previous feedback, we have made the following changes to the Deep Listening podcast content and format  Created the Deep Listening Ambassador Community of Practice Created the ultimate guide to listening during a video conference zoom edition Interviews + short tips and technique episodes including  How to listen when you want to solve How to listen for actions during meetings How to listen in planning meetings Note-taking during the meeting   Created YouTube videos as another way to find, search and access the podcast Shared Listener's questions and answers during podcast episodes  www.oscartrimboli.com/survey is the always-on listening tool to catch what you think about the podcast Every episode of the podcast is available on 18 platforms including Amazon Alexa, Spotify, and YouTube which are just 3 of the 18 platforms which are available to listeners in 186 countries and territories globally Each episode includes a transcript that has been created and reviewed by a human.  As a thank you when you complete the survey, you will go into the draw which will be drawn randomly on November 24, 2022, at 12:00noon Australian Eastern Daylight Saving Time. 1st prize - 10 paperback copies of how to listen - discover the hidden key to better communication - the most comprehensive book about listening in the workplace + a complimentary 45-minute webinar for you and 9 of your work colleagues about how to listen in the workplace

November 2022 Listener Survey - 3 prizes available to win

Oscar Trimboli: The sophisticated and paradoxical power of deciding if and when to listen. G'day, It's Oscar, and today we have a question from a Deep Listening Ambassador in Japan. Shaney: Hi Oscar. This is Shaney from Tsukuba Ibaraki, Japan, and my question is about listening as a leader.  Do you have any suggestions about how to continue to listen deeply as a leader when you tend to receive comments, suggestions, and ideas from so many people all day every day. It can be quite surprising for people who are new to leadership positions to realize just how much time leaders spend listening to people and how tiring it can be when the fourth or the eighth person in a day asks you if you have a minute and then launches into a rant or a criticism or a suggestion of how to improve something. Listening is so very important to leadership, but it can also be really, really hard to listen to comments and suggestions all day long, especially because you feel a personal obligation to fix the problems that people bring to you.    Oscar Trimboli: Thanks, Shaney. This is a wonderful paradoxical and universal question independent of organization, culture, location, or country.  My favorite kind of question, if you like Shaney, have a question about listening in the workplace, email  podcast@oscartrimboli.com This question, it's a question about choice and timing. It could be about when to listen and when NOT to listen. It's also a question about attention and your listening batteries. When it comes to your listening batteries throughout the day, you need to check and notice what's your battery level right now is a green, yellow, red. You need to check what color your listening battery is before you start listening. Something I learned from James Clear in episode 67, advice is often context dependent. Shaney, I'm going to avoid giving you advice here as James points out questions can help you navigate beyond the context. Let's listen to how James explained it.    James Clear: And one of the women that as a reader of mine and I talked to as I was working on the book, she lost a lot of weight, and she had this really great question that she carried around with her.  Questions are often more useful than advice in the sense that advice is very context dependent. It's like, "Oh, it works in this situation, but what if you find yourself in a different situation now it doesn't apply as much." And the question that she carried around with her was what would a healthy person do? And so she could go from context to context and sort of have that question to reinforce the identity. That's actually in many ways, more useful than having a good workout program or a good diet plan because that you can only do once. But no matter where you're at, you can ask what would a healthy person do?    Oscar Trimboli: Shaney, I'll share with you four types of questions, four categories of questions for groups of questions that have helped my other clients.  It's important to understan

The sophisticated and paradoxical power of deciding if and when to listen

G’day it’s Oscar, and I am in the middle of my listening season The difference between surveying and listening is taking action Based on your previous feedback, we have made the following changes to the Deep Listening podcast content and format  Created the Deep Listening Ambassador Community of Practice Created the ultimate guide to listening during a video conference zoom edition Interviews + short tips and technique episodes including  How to listen when you want to solve How to listen for actions during meetings How to listen in planning meetings Note-taking during the meeting   Created YouTube videos as another way to find, search and access the podcast Shared Listener's questions and answers during podcast episodes  www.oscartrimboli.com/survey is the always-on listening tool to catch what you think about the podcast Every episode of the podcast is available on 18 platforms including Amazon Alexa, Spotify, and YouTube which are just 3 of the 18 platforms which are available to listeners in 186 countries and territories globally Each episode includes a transcript that has been created and reviewed by a human.  As a thank you when you complete the survey, you will go into the draw which will be drawn randomly on November 24, 2022, at 12:00noon Australian Eastern Daylight Saving Time. 1st prize - 10 paperback copies of how to listen - discover the hidden key to better communication - the most comprehensive book about listening in the workplace + a complimentary 45-minute webinar for you and 9 of your work colleagues about how to listen in the workplace 2nd prize - 10 paperback copies of how to listen - discover the hidden key to better communication - the most comprehensive book about listening in the workplace 3rd prize - 2 paperback copies of how to listen - discover the hidden key to better communication - the most comprehensive book about listening in the workplace A quick reminder, oscartrimboli.com/survey to shape the future of your Deep Listening podcast and go into the draw to win one of three prizes Thanks for listening

2022 Listener Survey - 3 prizes available to win

In this episode, MathPath Aubrey Blanche helps people, teams, and organizations notice the edge of their mental, and systems models. Listen for free

the importance of noticing when to listen for difference, not for the familiar - Aubrey Blanche

how to listen - discover the hidden key to better communication - the most comprehensive book about listening in the workplace

G'day - I'm Oscar Trimboli, and this is the Apple award-winning podcast, Deep Listening: Impact Beyond Words. Good listeners focus on what's said and deep listeners notice what's not said. Each episode is designed to help you learn from hundreds of the world's most diverse workplace listening professionals, including anthropologists, air traffic controllers, acoustic engineers and actors,  behavioral scientists and business executives, community organizers, conductors, deaf and blind leaders, foreign language interpreters and body language experts, judges, journalists, market researchers, medical professionals, memory champions, military leaders, movie makers and musicians. You'll learn from neurotypical and neurodiverse listeners, as well as neuroscientists and negotiators, palliative care nurses and suicide counsellors.  Whether you're in pairs, teams, groups or listening across systems, whether you're face to face, on the phone or via video conference, you'll learn the art and science of listening and understand the importance of the neuroscience and these three critical numbers: 125, 400 and 900. You'll also learn three is half of eight, zero is half of eight, and four is half of eight when you listen across the five levels of listening, conscious of the four most common barriers that get in your way. Each episode will provide you with practical, pragmatic and actionable techniques to reduce the number of meetings you attend and shorten the meetings you participate in. The Deep Listening Podcast is the most comprehensive resource for workplace listeners. Along with the deep listening ambassadors, we're on a quest to create a hundred million deep listeners in the workplace one conversation at a time. The Ultimate Guide for Listening on a Video Conference, Host Edition This episode is the last of three in a series about how to listen as host during a video conference. If you haven't had a chance to listen to the overview, Episode 101, it outlines three things: 1. sequence before, during and after the meeting. 2. the role. Are you the host or the participant? And 3. the meeting size, intimate, interactive or broadcast. In episode 101, we dived deeply into sequence, how to think about before, during and after the video conference. In part two, episode 102, we explore your role as the host as well as a participant. Like all the episodes, you can revisit them based on their episode number. This one would be www.oscartrimboli.com/podcast/103 And the first episode in this series would be 101, and the second, 102. If you haven't done so already, I strongly recommend you listen to these episodes in sequence starting at 101, 102 and then this one, 103. You can listen to 101 at www.oscartrimboli.com/podcast/101 In this episode, the final in the series, we explore listening and hosting tips based on meeting size. There are three meeting sizes. 1. The first one, the intimate meeting, you, maybe one or two others. It might be a catch up meeting with a peer.

The Ultimate Guide to Listening in a Video Conference Part III of III

The Ultimate Guide for Listening on a Video Conference – Host Edition Part II of III G'day, I'm Oscar Trimboli and this is the Apple award winning podcast, Deep Listening, Impact Beyond Words. Good listeners focus on what's said and deep listeners notice what's not said. Each episode is designed to help you learn from hundreds of the world's most diverse workplace listening professionals, including anthropologists, air traffic controllers, acoustic engineers and actors, behavioral scientists and business executives, community organizers, conductors, deaf and blind leaders, foreign language interpreters and body language experts, judges, journalists, market researchers, medical professionals, memory champions, military leaders, movie makers, and musicians.   You'll learn from neurotypical and neuro diverse listeners as well as neuroscientists and negotiators, palliative care nurses and suicide counsellors.   Whether you're in pairs, teams, groups, or listening across systems, whether you're face to face, on the phone, or via video conference, you'll learn the art and science of listening and understand the importance of the neuroscience and these three critical numbers. 125, 400 and 900.   You'll also learn three is half of eight, zero is half of eight, and four is half of eight, when you listen across the five levels of listening, conscious of the foremost common barriers that get in your way.   Each episode will provide you with practical, pragmatic, and actionable techniques to reduce the number of meetings you attend and shorten the meetings you participate in.   The Deep Listening Podcast is the most comprehensive resource for workplace listeners. Along with the Deep Listening Ambassadors, we're on a quest to create 100 million deep listeners in the workplace, one conversation at a time.   How to listen on a video conference, a host perspective.   This episode is part of three in a series about how to listen in the context of a video conference. If you haven't had a chance to listen to the overview episode, episode 101, which outlines three distinct ways to approach a meeting through    sequence before, during, and after the video conference. The second, your role, host or participant, and the third is the size of the meeting, intimate, interactive, and broadcast.  During episode 101, we did a deep dive into sequence. We explored before, during, and after the video conference. If you'd like to learn more, visit www.OscarTrimboli.com/podcast/101. The difference between hearing and listening is action, and the difference between reading and impact is action too. It was great to hear the impact the guide has already made for others. Let's listen to three people who took the time to send me a message to explain the impact of the ultimate guide on how to listen to a video conference. Lena:  Kia ora, Oscar, this is Lena from New Zealand. I wanted to thank you for a great suggestion I heard in the latest podcast on the Ultimate Guide to H

The Ultimate Guide to Listening in a Video Conference Part II of III

The Ultimate Guide for Listening on a Video Conference – Host Edition Being a Meeting Host is a unique responsibility. You are expected to create an environment where every participant is engaged and contributing throughout the Video Conference. As the Host, you are accountable for maximizing the impact of participants, the agenda, and the meeting outcome while juggling with limited connectivity, fragmented attention spans, and participants who might be holding back what they think because of the meeting format. If your video meetings are  disjointed disengaged full of debate, with limited decisions and action repetitive run over time  Over 100 pages, the guide provides specific tips and techniques The Ultimate Guide to Listening in a Video Conference is a comprehensive outline for three meeting formats  2 to 3 people – intimate meetings 3 to 10 people – interactive meetings 20 + people – broadcast meetings before, during and after the meeting  Topics include  The science of listening and video conferencing including the 5 elements of video fatigue. The opportunity created by video conferencing The Five Levels of Listening in a video environment How to effectively navigate the three dimensions of video conference listening – the host, participants and the outcome Techniques to reset the attention of the participants including proven tips and techniques for maintaining the energy, and decision making capacity of the participants.     https://www.oscartrimboli.com/product/the-ultimate-guide-to-listening-in-a-video-conference/?EP101

The Ultimate Guide to Listening in a Video Conference

David, it was great to speak to you on the phone and I hope that my referral to Joey helps you progress your question around the auditory processing issues that you encounter and how that shows up really differently in one-on-one conversations and how shows up in group discussions for you when you move from tuned-in to really fuzzy auditory processing in groups   Listening is a simultaneous equation between the speaker and the listener.    When auditory processing issues are present, make the implicit explicit.  Communicate about what effective communication means for you. One of my past managers, Tony, role modeled this well.  He had an issue with his left ear and he would explain his hearing difficulty to every group meeting he would participate in when he knew somebody new was in the meeting.  I discussed this with Tony on a long-haul flight across the Pacific, and he didn't enjoy repeating it, but he said to me, "It's better than creating the impression that you're ignoring people." And I've seen this myself working with an executive team and people were saying that the leader in the room, "She's ignoring us Oscar. She's always looking down at the ground when we're speaking." In that moment, I invited the leader to explain, she said to the group,  "I concentrate much better on what you're saying when I'm not visually distracted, I'm not ignoring you, I'm focusing all my efforts on making sure I'm hearing everything that you're saying." And that moment you could hear a very audible sigh in the room from every participant.    It was a breakthrough moment that happens if you communicate about how you communicate. We over-read body language and this is a perfect example of not asking that question Thanks to Rane who commented with her question? How can we encourage people to listen instead of concentrating on their comeback? Listening is a simultaneous equation and we give great listening that becomes an example for others to learn and improve from. Rane, I promise you a full deconstruction of how I'd approach a conversation where everybody's busy, reloading their arguments rather than, listening.   It makes listening really light and easy to sustain.   And my listening batteries, aren't drained by the intensity of juggling multiple layers in the conversation yesterday.    Marc asked Oscar, "I've got questions about the questions and Marc asked, would you share the questions?" I'm delighted to share, these are the questions, and we'll be sharing all these questions with everyone, that's the purpose of this listening challenge to share these questions with everybody out there. So thanks for your engagement there.  Please keep the comments and the questions coming.. Today's listening question, this question comes from Kerrie.  She asks Oscar; "What I struggle with in my listening is listening to the whole problem or the whole conversation, because you know, all I'm thinking about is how do I solve it?  I think this is a prob

how to listen when you want to solve

G'day, It's Oscar Trimboli I've set myself a little challenge and I was wondering if you might be able to assist. Over the time I've been working with people around their listening, whether it's the deep listening quiz, the 90 day challenge, our webinars, our workshops, people who've bought the book or the playing cards or people who are interacting with our deep listening online masterclass for managers - questions, keep coming up about listening. I've realized that by writing down all these questions over time, I'm well over a thousand questions. Now don't worry., they fall into themes and I've set myself a challenge to answer these questions between now and the end of the year. I'll be posting regularly here with my reply, to the questions that people are asking. These questions come in the context of one on one conversations, , around group conversations, how to have effective listening face to faces. , as well as how to do it on video conferencing. There's also a number of questions that come about, not just which levels are people listening at. How do you listen through the context of different cultures? How do you listen through the context of conflict? How do you listen through the lens of complexity? How do you listen to it through the lens of collaboration? When people say to me, Oscar, , this listening is, very specialized. I've come to realize this impacts people across many professions, whether that's sales, whether that's technology, whether that's human resources, whether that's manufacturing, whether that's engineering, whether that's leading an organization. Listening has a pretty big impact on all of those. So here's how you can help with this challenge. If you've got a question about listening. Just put it in an email podcast@oscartrimboli.com that's podcast@oscartrimboli.com and. I might even come back and clarify that with you, but I will definitely answer it.       How to listen in meetings for actions. This question comes from Sophie and she says, Oscar, what I struggle with the most when it comes to listening is turning what I hear into appropriate actions. Well, thanks Sophie. Three things for you to consider is 1 who takes the notes in the meeting. 2., how do you define what was actually agreed? 3, what would be different, if the agreed action was actually taken Now Sophie,, I sense you might be asking the question in the context of a group meeting, in a group meeting, gained the agreement from the host. if you're not the host at the very beginning of the meeting. Who's taking the notes. If you are the host, then explain to the group how actions will be captured during the meeting. It's really critical for this process to be exposed right at the beginning of the conversation. Now, by the way, Sophie, if you're in a discussion with just one other person, just agree with them as part of the dialog, who's going to take that action. Now in a group meeting, the second element of actions is to confirm what was actually agre

how to listen for actions during meetings

Today is going to be a little different - some adjustments. In Episode 100 -  you'll get to deconstruct how I listen to the guests. I've interviewed over the past 100 episodes. If time allows after the interview has formally concluded, I have a simple and consistent habit where I ask the guests, just one question - What did you notice about my listening? Now, this is a Level Four listening technique. It's designed as a way for me to make incremental improvements in each conversation. When I hear what people notice in the way I listen, I am making some very simple notes in my mind, that's a very important listening signal, make sure I continue to do it the next time.   Occasionally people will highlight things that surprise me. They highlight things that wow, I didn't realize that was a listening signal for the person speaking.   It's critical to understand that when you listen deeply, gently, thoroughly, carefully, you will change the way the speaker communicates.   Not just what they say, not just what they think, but also what they make of the conversation, what it means for them. What can you expect today? You'll hear reflections of 11 people and their perspectives on how I was listening to them. You'll notice some very, very consistent themes. And yet you'll notice some subtle variations as well. You'll hear from six females, five males from deaf and blind people you'll hear from people whose first language is English and you'll hear from people whose home language isn't English. You'll hear from authors, musicians, professors, former military leaders, researchers, psychotherapists, and a range of many others. As you listen to them, deconstruct my listening, please keep these points in mind. This is just the way I listen. My listening context is very specific.   Listening is situational. It's relational and contextual. The way I listen during an interview is with a listening orientation for the audience, for you. There are many questions I would love to ask the people that I interview yet, they're only appropriate for me. They're not going to help you and I play with this duality while I'm listening.   How do I stay in the moment long enough - not to listen, but to listen on behalf of you.   In chapter one of the upcoming book - how to listen and at the end of every chapter in the book, we have a series of three invitations, they're practices that we invite the reader or the audiobook listener to explore, we invite them to explore something to practice because we recommend that you read the book one chapter per week while practicing a technique during that week. So at the end of chapter one, we pose these three invitations and.    Who's the best listener, you know, and what's one thing they do well? When was the last time somebody fully and deeply listened to you? and what did they do well during that conversation? When you think about that conversation where you were deeply listen to, how did you think speak and feel differently as a

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