Anti-Bias Policies That Really Work in Customer Service
11/02/2021
Copy link to Clipboard

Anti-Bias Policies That Really Work in Customer Service

Alexandra Feldberg and Tami Kim, assistant professors at Harvard Business School and the University of Virginia Darden School of Business, respectively, say companies are overlooking an important place to root out bias: on the front lines with custom...

More details
Bullhorn
(519)