This episode of the RETHINK Retail Podcast was recorded live at the NRF Big Show 2023 on January 16th, 2023.

In this episode, host Julia Raymond Hare sits down with Matthew Kaness, CEO of GoodWillFinds, who leads the expansion of the Goodwill Network's recently launched e-commerce site. 

Together they discuss the retail and sustainability trends that will dominate 2023 as well as how Generation Z has helped the non-profit expanded into the digital world. 

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

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Host: Julia Hare
Produced by Gabriella Bock

Matt Kaness, CEO of GOODWILLFINDS - Live from NRF 2023

This episode of the RETHINK Retail Podcast was recorded live at the NRF Big Show 2023 on January 16th, 2023.

In this episode, guest host Melissa Minkow sits down with Martin Urruita, global head of retail innovation and experience at Lego, following his packed session at the Big Show. 

Together they discuss digital innovation and the role digital is playing in Lego's physical store experience, as well as how Lego differentiates its DTC experience strategy from its retailer partner experience. 

Martin also reveals the projects he most excited about in 2023 as well as what else we can expect from his team of master builders.

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

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Host: Melissa Minkow
Produced by Gabriella Bock

Martin Urrutia, Global Head of Retail Innovation & Experience at LEGO - Live from NRF 2023

Welcome to Retail Therapy, a RETHINK Retail exclusive Podcast series where we examine a retailer facing a huge challenge or opportunity and provide actionable steps to revive, revitalize or rebrand them back from oblivion.

In this episode, host Gabriella Bock is joined by RETHINK Retail Top Retail Influencer's Andrew Smith and Liza Amlani to examine Forever 21, a fast fashion retailer that lost market dominance almost as quickly as it gained it. 

This episode of Retail Therapy was brought to you by the Retail Cloud Alliance and Cognizant. To see how Cognizant can help transform your business, visit them at www.cognizant.com.

Host: Gabriella Bock
Research by Maggie Schwenn

Retail Therapy: Forever 21 - with Andrew Smith & Liza Amlani

Retailers are feeling the weight of competition now more than ever.  

Combine that with tight margins, continued supply chain, inflation and labor challenges, and it becomes abundantly clear that brands and retailers are in a race to remain relevant. 

But what does relevancy actually mean to today's consumers, and does the idea of relevancy vary depending on who you ask and what they're buying? And what about where they're buying from? 

To dive into these questions and more, I spoke with Brian McGlynn, general manager of commerce at Coveo, who came armed with the answers I was seeking. 

For listeners who don't already know about Coveo, it's an AI-powered software-as-a-service search engine that recently announced the launch of its Merchandising Hub, a new product developed as a result of the company's acquisition of Qubit, a leader in AI powered merchandising. They're doing some really cool stuff in the omni space so be sure to check them out and say hello at Booth 209 if you are attending NRF 2023 - you might even get a chance to try out one of their Maple Manhattans (I know I will be). 

About the guest: Having spent more than 20 years in the high-tech industry, Brian McGlynn's experience spans start-ups and Fortune 100 companies, including HP and IBM. He’s held roles in sales, consulting, and general management. 

More recently as General Manager of Intershop’s North American business, Brian spearheaded the company’s growth into new markets with B2C and B2B commerce offerings. In his current role at Coveo, Brian brings a solid e-commerce expertise with a focus on search, content management, and customer analytics.

Brian holds a Bachelor of Science degree in Telecommunications Engineering from the Rochester Institute of Technology and an MBA from Concordia University. Outside of work, Brian’s voice can be heard on radio stations across New York State.

Hosted and produced by Gabriella Bock, Head of Content & Production at RETHINK Retail. 

If you enjoyed this episode, show your support by leaving us a rating and review on Apple and Spotify.

How to Stay Retail Relevant in 2023 | Brian McGlynn, GM of Commerce at Coveo

Did you know, long before JanSport was on the backs of every middle schooler in America it had once been a handmade pack for a group of Mt. Rainer hiking hippies? We didn't either until this week's guest revealed the origins of JanSport, a pop culture icon and America's essential backpack for more than five decades. 

In our first episode of 2023, host Gabriella Bock is joined by Monica Rigali, JanSport Vice President Global Brand Management, to discuss how the brand has evolved and remained relevant to decades of young people, as well as her take on the big Gen Z trends that will define the new year.

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

Monica Rigali | VP of Global Brand Management at JanSport

Curious to know what the retail industry will look like in 2023?  We were too, so we reached out to some of our friends in the retail industry to uncover what trends will make waves in the new year. 

In this final episode of 2022, we hear from key industry experts as they weigh in with their predictions for the next year, including the rise of data-driven retail, the impact of a fickle labor market, and the continued popularity of experiential shopping. 

You'll hear from:

– Rick Castello , Head of Sales, Digital Commerce at Trustly
– Tim Dardis, VP of Business Development & Strategy at Alviere
– Dan Goldman, Head of Strategy at Gap Inc.
– David J. Katz, Executive Vice President & Chief Marketing Officer at Randa Accessories
– Michael LeBlanc, Founder & President at M.E. LeBlanc & Company Inc.
– Phillip Raub, CEO at Model No. Furniture
– Christine Russo, Host of the "What Just Happened" Podcast 
– Ryan Taylor, Head Of Retail Product Marketing at T-Mobile For Business
– Ron Thurston, Show Host of the RETAIL IN AMERICA Podcast
– Michael Zakkour, Founder of 5 New Digital 

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

Retail Predictions 2023: Industry Experts Reveal What to Expect in the New Year

Welcome to Retail Therapy, a RETHINK Retail exclusive Podcast series where we examine a retailer facing a huge challenge or opportunity and provide actionable steps to revive, revitalize or rebrand them back from oblivion.

This week we will be looking at category killer and former strip-mall super star now struggling under the crush of even bigger big box stores. Host Gabriella Bock is joined by Rick Watson and Brandon Rael to discuss, yes, you guessed it: Bed, Bath and Beyond.

Hosted & Produced by Gabriella Bock
Research by Maggie Schwenn 
Powered by the Retail Cloud Alliance

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

Retail Therapy: Bed, Bath & Beyond - with Rick Watson & Brandon Rael

In this episode, guest host Carol Spieckerman sits down with Tom Nolan, CEO of Kendra Scott, the billion-dollar fashion and lifestyle brand launched by namesake designer and former CEO Kendra Scott, who continues to lead the brand’s design, customer experience and philanthropic efforts. 

Prior to joining Kendra Scott, Tom held senior roles at Ralph Lauren, Conde Nast and as the Founder and CEO of Prospect Brands.

During his conversation with Carol, Tom shares his continued vision for the brand and how Kendra Scott is preparing for the future, as well as how the company navigated around past supply chain and inventory challenges brought on by the pandemic. 

Tom also shares a peek into how this year's holiday shopping season is shaping up for Kendra Scott—plus a look into a few of the brand's recent partnerships, including a collaboration with Peyton Manning’s Omaha Productions to help men buy better gifts, as well as an exciting collaboration with none other than Barbie herself. 

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

Tom Nolan | CEO Of Kendra Scott

As retailers face supply chain challenges, labor shortages and record inflation, the upcoming holidays could be the most challenging season yet. Products will be flying off the shelf faster than they can be restocked, and store teams will have more on their plates than they can handle.

Join host Morgan Petty for a roundtable discussion with a group of retail experts from Nintendo, Movista, SASR, and The Merchant Life as they explore the latest in-store trends and holiday predictions, what’s really driving out-of-stocks, and what merchandising and execution strategies will get the right products on the right shelves, every time. 

Show guests include: 
- Mike Byers, Senior District Supervisor at Nintendo.

- Matt Martin, VP of Product Strategy at Movista, the smart retail merchandising execution platform.

- Brad Barritt, VP of Operations at SASR, a company offering retail and supply-chain workforce solutions.

- Liza Amlani, Principal and Founder of The Merchant Life.

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

Sleighing the Holidays with Smart Retail Execution

In this episode, guest host Michelle Evans sits down with Levi Strauss & Co.'s new Global Head of Digital & Emerging Technology Strategy, Dr. Amy Gershkoff Bolles. 

During their conversation, Dr. Amy and Michelle discuss retail tech innovation and the technologies that have proven themselves the most effective in scaling in today’s hyper-competitive market. Dr. Amy also shares some noteworthy examples of Levi’s recent digital transformation initiatives as well as her thoughts on Web3 and how can retailers leverage it in their customer journey 

About the guest: A little more than six months into the job, Dr. Bolles has already played a critical role in refining Levi's approach to the digital economy and in shaping how emerging technologies can enhance customer experience around the globe. 

Prior to joining Levi Strauss, She has held positions as Founder, CEO and COO of several technology start-ups and sat on the boards of numerous tech companies.

About the host: Michelle Evans is the Global Lead of Retail and Digital Consumer Insights at Euromonitor International and one of RETHINK Retail’s top retail influencers.

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

Dr. Amy Bolles | Global Head of Digital & Emerging Tech Strategy at Levi Strauss & Co.

In this episode, guest host Haixia Yu is joined by Aaron Levant, founder and CEO of NTWRK, a premier e-commerce platform bringing livestream shopping to the North American market. 

Launched in 2018, NTWRK has already taken off by storm among Gen Z audiences, working with brands and artists such as Billie Eilish, Doja Cat, Foot Locker, Lancome, and Hulu—just to name a few. 

During their conversation, Aaron shares his journey to launching NTWRK, including founding AGENDA, a world-famous streetwear fashion tradeshow held annually in Las Vegas. 

Haixia and Aaron also discuss how TikTok adoption has increased interest in livestreaming and shoppable video in the United States, as well as what Western markets can learn from the success of livestreaming in China. 

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

Aaron Levant | Founder and CEO of NTWRK

Welcome to Retail Therapy, a RETHINK Retail exclusive Podcast series where we examine a retailer facing a huge challenge or opportunity and provide actionable steps to revive, revitalize or rebrand them back from oblivion. 

In this episode, host Gabriella Bock is joined by Steve Dennis and Neil Saunders to examine Macy's, an iconic American department store struggling to keep up in today's competitive retail market.

Retail Therapy: Macy's — with Steve Dennis & Neil Saunders

In this episode, guest host Hitha Herzog is joined by Melissa Collins, chief marketing officer at The Container Store, the leading specialty retailer of organizing solutions, custom spaces, and in-home services. 

During their conversation, Hitha and Melissa discuss The Container Store's recently announced new brand architecture for its offering of custom designed spaces, along with its newest line Preston, which pushes beyond the confines of the brand's former custom closets offering to deliver on its promise to transform lives through the power of organization.
 
Melissa also reveals how The Container Store is leveraging social media in its marketing efforts and how the brand differentiates its messaging based on channels and demographics. 


About the guest: Melissa Collins has been with The Container Store for 25 years and has served as Chief Marketing Officer since July 2016.  Ms. Collins serves as the Company’s primary marketing strategist, and oversees such key functional areas as brand positioning, advertising, public relations, digital marketing, visual merchandising, influencer marketing, social media and “Organized Insider”, its customer engagement and loyalty program. 

Previously, from August 2008 to July 2016, Ms. Collins served as Vice President of Creative and Online. Prior to that, she served in a variety of roles with increasing responsibility, beginning as Art Director and progressing to Senior Director of Creative and Online Services.

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

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Hosted by Hitha Herzog
Produced by Gabriella Bock

Melissa Collins | Chief Marketing Officer of The Container Store

In this episode, host Gabriella Bock is joined by Madelynn Ringo, founder of Ringo Studio, a Brooklyn-based creative collective behind some of the best store concepts including Bala, Studs, Funny Face Bakery and the Museum of Ice Cream.  

Madelynn is also the Head of Studio Design at Modern Age, a longevity clinic offering expert, proactive care for how you look and feel.

Prior to founding Ringo Studio, Madelynn served as the Senior Retail Designer for Glossier, where she was an architectural designer and creative lead on retail experiences in Miami, Boston, Austin, and Atlanta.

During their conversation, Gabriella and Madelynn discuss the design trends making their way into today's retail experiences, which trends are on the out, as well as Madelynn's personal journey to how she became the creative visionary behind some very iconic spaces.

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

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Hosted and Produced by Gabriella Bock

Madelynn Ringo | Founder of Ringo Studio // Head of Studio Design at Modern Age

In this episode of the RETHINK Retail Podcast, hosts Paula Macaggi and Andrew Busby, catch up with EuroSHOP’s Elke Moebius and Ulrich Spaan to discuss the trends making the greatest impact on the European retail landscape, their big retail predictions for next year, as well as what’s in store for EuroSHOP 2023. 

Elke and Ulrich are leading efforts for the upcoming Euroshop event, which is the world’s largest retail conferences happening next February in Dusseldorf, Germany. 

About the guests: Elke is the Director of EuroShop 2023, Messe Dusseldorf, and Ulrich is the Senior Vice President of the EHI Retail Institute.

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

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Hosts: Paula Macaggi and Andrew Busby 
Produced by Gabriella Bock

Examining European Retail Trends With EuroSHOP's Elke Moebius & Ulrich Spaan

In this episode, guest host Emily Pfeiffer is joined by Mike Salguero, founder and CEO of ButcherBox, a leading DTC brand that delivers humanely raised meat and sustainably sourced seafood to consumers across the U.S. 

Since launching in 2015, ButcherBox has become B Corporation Certified, signaling the brand’s commitment to using its business as a force for good. In 2020, Mike was named an Entrepreneur Of The Year National Award winner by Ernst & Young. 

During their conversation, Mike shares his story of how a hobby and a quest to transform the American beef industry got him into the business of selling meat through the mail. Mike also reveals how the company continued to grow and keep customers happy during the pandemic despite experiencing challenges related to increased demand, as well as how he turned a national dry ice shortage into a new revenue stream for the company. 

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

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Guest Host: Emily Pfeiffer, Principal Analyst for Commerce Technology at Forrester
Produced and edited by Gabriella Bock

Mike Salguero | Founder & CEO of ButcherBox

This episode of the RETHINK Retail Podcast was recorded live at Groceryshop 2022 in Las Vegas, Nevada on September 22, 2022.

On the mic this week is guest host Michael LeBlanc, who is joined by Zach Fishbain, Co-Founder & CEO of Spread the Love, a consumer goods company specializing in clean-label nut butters and jams. 

Zach and his wife Val founded Spread The Love after gifting jars of homemade peanut butter to wedding guests back in 2013. Since then, the self-funded challenger brand emerged as a leader in their category with an omni-channel strategy in commercial food service, online grocery, and traditional retail. Award-winning Spread The Love nut butters are bestsellers on Amazon and Walmart.com. 

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

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Host: Michael LeBlanc, Co-Host of The Remarkable Retail Podcast
Produced by Gabriella Bock & Fritz Finlay

Zach Fishbain | Co-Founder & CEO of Spread the Love

This episode of the RETHINK Retail Podcast was recorded live at Groceryshop 2022 in Las Vegas, Nevada on September 21, 2022.

On the mic this week is guest host Jeff Roster, who is joined by Leslie Vesper, Vice President of Brand Marketing at Frito-Lay, to discuss product innovation and trends in CPG, as well as what it means to be consumer-centric in 2022. 

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

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Host: Jeff Roster
Produced by Gabriella Bock & Fritz Finlay

Leslie Vesper | Vice President of Brand Marketing at Frito-Lay

In this episode, host James Tenser is  joined by Daniel Lundh, founder of Lifvs and Storekey. 

Launched in 2018, Lifvs is a supermarket startup that has deployed 19 autonomous, shipping container-sized grocery stores throughout Sweden. With reduced staff and overhead costs, the Stockholm-based company supplies fresh food, dairy and produce to small communities where full sized grocery stores have historically struggled to remain profitable. 

James and Daniel had a candid conversation about the state of grocery in Sweden and how Lifvs is bringing fresh food to remote regions throughout the country, as well as why Lundh believes having an autonomous option will be imperative for brick-and-mortar retailers in the years to come. 

This episode of the RETHINK Retail Podcast was recorded live at Groceryshop 2022 in Las Vegas, Nevada on September 19, 2022.

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

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Host: James Tenser
Produced by Gabriella Bock & Fritz Finlay

Daniel Lundh | Founder of Lifvs & Storekey

This episode of the RETHINK Retail Podcast was recorded live at Groceryshop 2022 in Las Vegas, Nevada on September 20, 2022. 

In this episode, host Gabriella Bock sits down with Shai Eisenman, founder & CEO of Bubble Skincare. With high quality ingredients and super fun packaging, Bubble is an affordable new skincare line that is capturing the hearts and wallets of Gen Z. 

Listen as Shai shares her journey to founding the brand as well her philosophy on skincare and the measures Bubble is taking to stand out in a competitive market. 

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

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Host: Gabriella Bock
Produced by Gabriella Bock and Fritz Finlay

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