“Hey, can you hand me that thing?” “Did you receive the thing I sent you?” “Do we have our things ready for the meeting?” The word “thing” can mean, well, anything. That’s why, as a general rule, let’s the word “thing” from our writing and speaking. Instead, replace the “thing” with the actual noun in question…

Avoid the Word Thing

Let’s say your company had a big grand opening for a new office location. Sadly, no members of the media attended to spread the news. That’s OK. Just be sure you do this next…

You can always send your photos to the media

If you read a moving article in the newspaper or watch a compelling story on local news, do the unexpected. Tell the reporter and earn this key contact in the media…

Tell reporters they did a good job – build the relationship

The best elevator pitch – in other words, a quick summary about what you or your company is all about – has two main parts:
What and Why…

Elevator pitch – what and why

Ever been in a back-and-forth email chain with someone and the conversation takes too long to resolve? When is a good time to “pick up the phone” instead of emails and texts?

When to pick up the phone instead of email

Let’s say you went through a recruiter to apply for a job. In the end, the recruiter emails and tells you the company went with someone else. What’s your next move?

Feedback from a Recruiter

Are you in the job market and need to set up informational interviews? Before you fire off requests via email, you must do something first…

Informational interview email outreach

Do you need to email someone you don’t know to seek a career opportunity? Here’s a great tip…

Name-drops in email subject lines

As we send emails to open doors in our careers, how long should we wait to follow up with people who don’t respond to our first message?

How long to wait before a follow-up email

Did you know you don’t capitalize your college major or minor? While a degree in, for instance…

Don’t capitalize college majors and minors

Have you ever received an email in which the person wrote, “Hey, did you get that yet?” To which you reply, “Did I get what?” Pronouns slow us down…

Eliminate pronouns

Every sentence you write has the chance to be special. The key is to explore the details around the situation and incorporate those details into your sentence. For example, you could write: In the large exhibit hall, our team secured follow-ups with many potential customers. Let’s take the sentence one layer deeper…

Go one layer deeper

Want to know the two most overused verbs in business?  They are “get” and “got.”  Often referred to as “crutch verbs,” “get” or “got” can take the place of so many actions.  “Today, I got the promotion.”  “We get the chance to present tomorrow.” 
 “They got up and left the meeting.”  Do you get what I mean?

Say Goodbye to “Get” and “Got”

“Hey, can you hand me that thing?”
“Did you receive the thing I sent you?”
“Do we have our things ready for the meeting?”

The word “thing” can mean, well, anything. That’s why, as a general rule, let’s the word “thing” from our writing and speaking. Instead, replace the “thing” with the actual noun in question…

Avoid the word “thing”

Let's talk about exclamation marks in professional emails. Is it OK to use an exclamation mark...or two...or three...or 25? Well, it all depends. Here's a good rule of thumb. Don't use an exclamation mark until the other person does first. Some people find exclamation marks unprofessional. Others use the punctuation without thinking twice. But if you let other people make the first move, then you are always in the right. If they have a serious tone, so do you. If they are excited, you are too! Exclamation point. Meet people at their level, and you're always in the clear.

Exclamation Marks: OK for Business Emails?

Here's a simple communication tip. Whenever you use an acronym in your writing, always spell it out on first reference. Why? If you start off with an abbreviation, for instance, the FDA...you assume the reader knows what FDA means. And the first rule of strong communication...never assume the reader know anything. That means would spell out FDA, as in, the Food and Drug Administration. And from then on, you can use FDA...now that the reader knows what the letters mean. A little clarity goes a long way.

Number 1 Rule with Acronyms

Here's a professional tip: no one will ever complain you gave them less to read. Every time you write an email or document, ask yourself: Is this word necessary to make my point? What about the sentence? What about the entire paragraph? We all have short attention spans these days. Our goal as professionals is to bring the reader to the end of our message as soon as possible. Less. Is. More. I believe I've made my point. That means this radio segment is over.

Why Less is More

Have you ever seen this grammar mistake on Facebook?A friend will write, "Happy holidays from the Miller's!"But the word "Millers" has an apostrophe before the "s." That is incorrect. We use an apostrophe to show possession. As in, "The Miller's cat got out again." "Miller" apostrophe "s" cat. Miller's cat. When the word in question is plural, add the "s" and that's it. Your grammar-loving friends on Facebook will appreciate you.

Classic Grammar Mistake on Facebook

We live in a digital age and don’t often need to communicate via paper and pen. That means we cherish a handwritten note in which the person offers their thanks, condolences or congratulations. We save the notes at our desks or file them in a special drawer. We don’t throw them out.

If you want to leave an impression in the business world, then buy a pack of thank-you notes, a roll of stamps and locate a pen in blue or black ink. Then send handwritten notes when the moment requires one. That’s the mark of a true leader.

Why Handwritten Notes Matter

Take a look at your LinkedIn profile. If you’re in a leadership role, do you see the verbs “manage” and “lead” over and over? When possible, avoid duplicate words because they water down your message. On second reference, swap out “manage” or “lead” with words like “oversee,” “guide” or “supervise.”

A variety of leadership verbs will make your LinkedIn profile – or a professional bio, in general – more colorful and interesting. Word choice is a powerful tool as we promote ourselves.

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