In this podcast episode, I had the privilege of interviewing author and consultant Jon Picoult. This interview explores how exceptional customer experience taps cognitive science and psychology-based strategies that leaders use to shape perceptions, shape cultures, and turn more sales prospects into customers. Jon is the author of "FROM IMPRESSED TO OBSESSED: 12 Principles for Turning Customers and Employees into Lifelong Fans." The strategies discussed during this interview can immediately transform your company. Jon states, "Building customer loyalty is as much about crafting people's experiences as it is about shaping their memories." Whether you are a leader or a customer service ambassador, the stories and principles shared during this interview will help you and your team maximize your customer service!   • Watch on YouTube: https://youtu.be/3BJTg49g9wo   • I hope you found value in this podcast episode. Please remember to like and share comments!  • Listen to my Top-Rated Podcast on Apple Podcasts: https://apple.co/2Ut5Rmq • Spotify:  https://open.spotify.com/show/0tmlkOaDpoL8EUYqzYAkZm?si=APHHuwvxRN6tydatGKN_aA   • iHeart Radio:  https://www.iheart.com/podcast/success-lessons-with-tj-hoisington-27622416/ • If there is a subject that you would like me to speak or train on, DM me: Instagram @tjhoisington https://www.instagram.com/tjhoisington/   •Subscribe to My Channel Here: https://www.youtube.com/greatnesswithin   • Make sure to stay tuned for TJ Hoisington's latest BLOG post! https://www.greatnesswithin.com/blog

Maximize Your Customer Service with Jon Picoult

I often say, "True freedom comes from self-restraint. Desires and passions without self-discipline eventually lead to pain." In other words, is it possible that too much freedom without self-restraint can lead to future imprisonment? Isn't this what addictions do? When you are addicted, you give your "personal power" over to the addiction, and it becomes a never-ending cycle of control by external means. Self-restraint means that you have a vision for your life, a specific focus for your life, and because of this, you hold YOURSELF accountable for the results. Freedom and responsibility go hand-in-hand! Former Nazi concentration camp survivor and bestselling author Victor Frankl once said: "I recommend that the Statue of Liberty on the East Coast be supplemented by a Statue of Responsibility on the West Coast." Freedom doesn't come from freedom; it comes from restraint and responsibility. Personal liberty comes from the discipline within the individual to not trade what they want for the moment for what they want long-term. This is how you gain more Personal Power and create high performance habits! Watch on YouTube: https://youtu.be/MD6wz9FgzIM  

Want More PERSONAL POWER?

In this podcast episode, I had the privilege of interviewing best-selling author and professor Michael Meyer. Michael Meyer released his latest book on the history and immortal influence of Benjamin Franklin. Benjamin Franklin had an enormous vision for America and also prosperity. In Michael Meyer's new book, titled "Benjamin Franklin's Last Bet," we discuss a variety of topics from the legendary Benjamin Franklin. Learn the amazing true story of Benjamin Franklin's will and how it lives on today. Enjoy the conversation! Watch on Youtube: https://youtu.be/IQ69P3Ys8LE  

Benjamin Franklin's Last Bet with Michael Meyer

There is a downside to being a perfectionist. It's great to want to do things well, which often leads to high achievement, but a corresponding limitation can limit happiness. This video shares some statistics and graphs to show you the balance between "self-improvement" and "self-acceptance." Sometimes, people get those two things confused, leading to dissatisfaction in work and life.  Research shows that the people who focus on "perfection" tend to perform lower. They live with more anxiety and tension, which shows up in their performance. Overcome your perfectionism by striving to be good, but don't demand it. As part of this video, I share a clip from my interview with Dr. Nate Zinsser. Be sure to watch the full interview. Watch on YouTube: https://youtu.be/b1X3w5Q5jNc  - #perfection #leadership #performance #balance #self-acceptance

STOP Your PERFECTION...PERFECTIONISM

What are the habits of high achievers? During a motivational speech given to a group of entrepreneurs and highly motivated people, What are the habits of high achievers? During a motivational speech given to a group of entrepreneurs and highly motivated people, TJ shares what separates high achievers from low achievers: it has to do with the laws of success. In this video, TJ also shares a story about quitting his first job and then began studying the habits of high achievers. This was a pivot point. Watch the video and learn what it takes to be a high achiever. Watch on YouTube: https://youtu.be/paTC2Sbwfgo - #highachiever #successhabits #slightedge #successfulpeople #lawsofsuccess    

What Are the Habits of High Achievers?

In this new podcast episode, TJ Hoisington had the privilege of interviewing Dr. Nate Zinsser, a leading expert on high performance. Dr. Zinsser is the author of "The Confident Mind" and is the Director of West Point's influential Performance-Psychology program. Additionally, Zinsser has coached world-class athletes, including a Super Bowl MVP Eli Manning, numerous Olympic medalists, NHL All-Stars, and college All-Americans, teaching them to overcome pressure and succeed on the world's biggest stages. During our interview, we discuss all facets of developing unshakeable confidence. You'll learn the attributes of the confident mind, how to build confidence, how to protect it, and how to rely upon it when your performance matters most. Take charge of your confidence, and you'll take charge of your destiny. Watch on YouTube: https://youtu.be/DkDZ-g2_8sk   #confidence #mindset #motivation #leadership #coachingTips

The Confident Mind with Nate Zinsser

As you set your goals, be sure to set them in alignment with your upper-most values. People experience pain because they work toward goals only to realize they are leaning their ladder against the wrong wall. If you want to be successful and happy, start with your values and build your goals around them. What do you want long-term? Watch on YouTube: https://youtu.be/18OfDaWG6qQ  

Achieve What's Most Important

It’s up to you! TJ Hoisington and Sean Covey discuss relationship advice and the role you play in improving your relationships. TJ and Sean share personal family stories where once the paradigm was changed, the relationship changed for the better. All behavior comes down to your paradigms, and Stephen R Covey (Sean’s father) would teach. Take this to heart! Watch on YouTube: https://youtu.be/qko8YQDs6q0

Change Your Paradigm, Change Your Relationships with Sean Covey

As you set and strategize your goals and New Year's resolutions, there is one very important step not to be missed. Missing this step prevents people from making their goals and dreams a reality. Missing this step slows down effectiveness and sustainment. Keep this in mind, "Writing down goals without making a TRUE DECISION is DELUSION! Get started today! Despite all the confusion and contention in the world today and make 2022 your best year ever! Watch on YouTube: https://youtu.be/6adQ5-Sysus  

Achieving Your Goals without Delusion

One way to connect more with people is to smile more. In this video, I share an activity that I often do during my motivational speeches. It's called "smile football." Audiences around the world have enjoyed this metaphor. It's a way to get people out of their comfort zones while at the same time teaching principles and having fun at the same time. I also share the average number of smiles per day for children versus adults in this video. The number is staggering. Far too many adults have become programmed to live beneath their potential. I challenge you to smile more and see what happens around you. Watch on YouTube: https://youtu.be/D7ebCNjU1Y8  

Let's Play 'SMILE' Football

I've been pondering on gifts that we give and receive this Christmas season. What gifts have a greater value? More lasting value? I think it's easy sometimes to overlook the simple and heartfelt gifts that the world desperately longs for. Several years ago, I had an experience during a seminar that left me believing in the importance of simple gifts and acting on impressions. This season may we remember "the true reason for the season: the gift of God's Son, Jesus Christ." May you feel and act on His love this Holiday season. Watch on YouTube: https://youtu.be/wDpzCn9Yi0k  

Make this Christmas Meaningful

In this new podcast episode, I had the privilege of interviewing Antonio Nieto-Rodriguez, one of the leading experts on project management. In partnership with Harvard Business Review and his new book, "How to Launch, Lead, and Sponsor Successful Projects," Antonio and I talk about leadership, performance, team development, and, most important, Project Management. Today, we live in a project-Driven world. What do successful projects look like, and how are they successfully executed? Watch on Youtube: https://youtu.be/-7nUgEDo1UE  

Successfully Leading and Executing Projects with Antonio Nieto-Rodriguez

In this podcast episode, you’ll discover the one “Gift” that will catapult your dreams into reality. I learned it as a parent, and my children flourished. Do you want unlimited energy to achieve all your goals and dreams? Well, it is within your reach. You have the “Gift,” and it’s about discovering it and unleashing it! Check out what Tanner Fox said halfway through. Watch on Youtube: https://youtu.be/mBa2x25ylhM   - #entrepreneur #raisingkids #successfulteenagers #highperformance #swissfamilyrobinson #tannerfox

The One “GIFT” Will Change Your Life!

It saddens me to learn that my friend and colleague Trevor Moawad has passed away. He had been battling cancer for some time. Trevor Moawad was a champion for high-performance and helping people unleash the greatness within - and made an impact in this world. He was Russell Wilson's mental-conditioning coach. My heart goes out to Trevor and his family! Godspeed! • Watch on YouTube: https://youtu.be/NszTL5cPjO0  

Trevor Moawad, You Will Be Missed

Check out my latest podcast, "Success Interview," with longevity expert and author Sergey Young. The prospect of living to 200 years old isn't science fiction anymore. In this interview, Sergey offers his perspective on what cutting-edge breakthroughs are on the horizon, as well as the practical steps we can take now to live healthily to 100 and beyond. Whether you want to extend your life or not, the interview is filled with thought-provoking ideas that will get you thinking about future possibilities in a whole new way! Watch on YouTube: https://youtu.be/Kr6fvH2TqNQ  

How to Live to 200 Years Old with Sergey Young

Recently I spoke to a group of youth on the subject of "How to be a champion!" For me, it's always great to pour inspiration and ideas that help unleash the greatness within the youth of any community. During this presentation, I talked about the "make-up of a champion," "the secret of the slight edge," and the "6 D's of success." These 6 D's are the core attributes that make up a champion! Apply the principles today and take charge of your destiny! #champion #slightedge #6DsSuccess #success #successhabits Watch on YouTube: https://youtu.be/IuMQYUL6I0M  

6 Habits of a CHAMPION!

Let's talk about mastering your productivity. What are specific strategies that the successful use to stay productive and successful? I was invited to join my brother Steve's weekly Legal Shield team training to share some success principles. In this motivational message, I decided to share nine principles that will help you increase your productivity! Watch to the end as we go into question and answers. Watch on Youtube: https://youtu.be/Yhg-zXiG8j4  

9 Strategies to Master Your Productivity

Have you lost your job or worried about your career? Are you working your dream job? Check out my latest podcast, "Success Interview," with job headhunter and author Rob Barnett. Helping thousands of people land the best job, Rob has put his strategies in his new book, "Next Job, Best Job." Rob Barnett is a media veteran, digital pioneer, senior executive at MTV, VHI, and president of CBS Radio. In this interview, Rob shares his proven tips for landing the right job fast. "A Headhunter's 11 Strategies to Get Hired Now." Sell your best professional brand!  Watch on YouTube: https://youtu.be/49OkakITjFM  

Make Your Next Job, Your BEST Job with Rob Barnett

I hope you are reaching for the stars with this one caveat. The "things" in your life won't bring you rich and sustained happiness. Don't get me wrong; I LIKE NICE THINGS! There is nothing wrong with wanting nice things (well, unless they take precedent over more important things). Nice things often make life more convenient on many different levels – one of which is a pleasure. However, this feeling of pleasure is fleeting. "Things are soulless."  Watch on YouTube: https://youtu.be/37fXQ7Ll6Bc   I have found that sustained fulfillment and happiness come from those things much closer to the heart, i.e., family, belief in a higher power, friends, service (contribution), personal growth, overcoming challenges. As you strive for greater success in your life, anchor yourself to life's deeper values. Re-center your life and behaviors on the things that really matter.  Experiment with my words. People matter. Love wins!  #happiness #lovewins #truehappiness #glamour #personaldevelopment #throwback

What Brings True, Rich, and Sustaining HAPPINESS?

Eliminate the ugliest four-letter word - CAN’T. “Kent never could do anything.“ In this motivational message, TJ Hoisington shares examples of ordinary people who did extraordinary things. Your success does not have to and should not be limited by your age, gender skin color, ethnic background, religion, upbringing. Decide today that you were going to own your life and on your destiny by taking charge of it! Believe in possibilities! • Watch on YouTube: https://youtu.be/4w9h0YdPXEs  

Unleash Your Greatness Within

Unleash Your Greatness Within